FREQUENTLY ASKED QUESTIONS

Walk-ins are welcome, but scheduling an appointment ensures we can give your vehicle the time and attention it deserves. 

No. Accurate repair evaluations require an in-person inspection at our Fountain Hills facility. Photos often do not show the extent of the damage, so we evaluate vehicles at our shop to ensure repairs are properly documented and planned. 

Repair time depends on the extent of the damage, parts availability, and insurance approval. Minor repairs may take only a few days, while larger collision repairs can take longer. Once your vehicle is inspected and the repair plan is finalized, we will provide a more accurate timeline and keep you updated throughout the process.  

Yes. You have the legal right to choose where your vehicle is repaired - not the insurance company. 

Yes. We offer a limited lifetime warranty on workmanship for as long as you own the vehicle. Our goal is long-term quality, not shortcuts, and we stand behind the repairs we perform. This warranty applies to repairs performed by Impact Collision Shop and is subject to standard terms and conditions. 

Yes. We work with all insurance companies and can help guide you through the repair process.  

No. You have the legal right to choose the repair shop that works on your vehicle. Insurance companies may recommend preferred shops, but you are not required to use them. Impact Collision Shop works with all insurance companies and advocates for proper repairs to ensure your vehicle is repaired safely and correctly. 

We assist with the claims process and communicate directly with your insurance company to help streamline your repair.  

No. Most insurance companies do not require multiple estimates. You can bring your vehicle directly to the repair shop you trust, and the shop will work with your insurance company to inspect the damage and prepare the repair plan. 

Insurance estimates are often preliminary and may not include all necessary repairs. Once your vehicle is disassembled and fully inspected, additional damage may be discovered. In these cases, we submit a supplement to the insurance company so all required repairs are properly documented and approved. 

No. While Impact Collision Shop is known for classic car restoration and high-end repairs, we repair all makes and models. From everyday commuter vehicles to luxury and classic cars, our team approaches every repair with the same commitment to quality, safety, and craftsmanship. 

 Yes. Our shop is equipped to handle RVs, motorhomes, and larger vehicles, including fiberglass repair.  

 Yes. We use advanced color matching technology to ensure a seamless finish.  

 Yes. We provide custom paint services and classic car restoration with a focus on quality and detail.  

 Yes. We handle everything from small cosmetic repairs to major collision damage. 

Yes. We provide regular updates throughout the repair process so you always know the status of your vehicle. 

This depends on your insurance and repair type. We'll clearly review any costs with you before work begins so there are no surprises. 

Additional damage is sometimes discovered once disassembly begins. For insurance repairs, we submit a supplement for approval. For customer-pay repairs, we will review the additional damage with you and obtain approval before proceeding with any added work or charges.